Privacy

l u • c i e e is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you.

Your Privacy is important:

We take this responsibility seriously and ensure that we comply with our obligations under the European Union General Data Protection Regulation (GDPR) adopted in 2016, whenever your personal information is collected, used or shared. 

Our Commitment to you:

l u • c i e e will:

• always use fair and lawful means of collecting your information, and in most circumstances collect your information directly from you; 
• handle your information securely and carefully, and only use your information if necessary to deliver you a service, or perform other necessary business functions and activities; 
• not use your information for purposes unrelated to our services without first obtaining your consent; and
• wherever possible give you the option of interacting anonymously with us, if practicable and lawful to do so.

What personal information we collect will depend on the service or interaction, but may include name, address, phone and other contact details, merchandise information, and method of payment. Your financial information is held and processed through a secure gateway. We do not cache or save your financial data in our database.

Why we collect your information:

We may collect your information for a number of reasons including to: deliver products or services to you, improve our service, protect against fraud or theft, and provide offers that may be of interest or benefit to you.

How we collect your information:

The personal information we collect is in most cases supplied directly by you when you give us your details, place an order for goods or services, open an account with us, provide feedback to us, or shop in our store.

How we use your information:

l u • c i e e will not sell your information to other parties.

Where we store your information, l u • c i e e will take all reasonable steps to store your information securely and to protect against the loss, misuse or alteration of your information. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

Any information that we no longer require is destroyed. When we have collected information about you it cannot be seen or modified by anyone else.

Access to your information:

If you would like to know what information we hold about you please contact our office. If you discover that there is an error or information is missing, please notify us and we will try to correct the information as soon as possible. A customer should send any request to inspect its personal data in writing via our contact us page.

Direct Marketing:

If you do not wish to be contacted by l u • c i e e (about special offers, discounts, other promotional events), you can contact us or you can follow the instructions at the bottom of our newsletters.

SMS Marketing and Communications Policy:

Introduction

This SMS Marketing and Communications Policy ("SMS Policy") outlines our practices regarding the collection, use, and disclosure of information obtained through SMS (Short Message Service) communications, as well as our commitment to comply with applicable laws and regulations. By subscribing to our SMS service, you agree to the practices described in this SMS Policy.

Opt-in and Opt-out

To subscribe to our SMS marketing and communication service, you must provide your explicit consent, typically by entering your mobile phone number and confirming your subscription. Our privacy policy is accessible from the opt-in method (e.g., signup form). You may opt-out of our SMS service at any time by following the unsubscribe instructions included in our messages or by replying "STOP" to any of our SMS messages.

Program Description and Data Handling

Our SMS program includes marketing messages, promotions, and notifications related to our products and services. We handle the data collected in connection with our SMS program in accordance with our Privacy Policy. We use the phone numbers collected for the purposes of providing our SMS service and for any other purpose for which you have provided consent. We do not share your phone number or SMS opt-in data and consent with any nonaffiliated third parties for marketing purposes.

SMS Abandoned Cart Disclosure

Our website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. By subscribing to our SMS service, you consent to the use of cookies for this purpose.

Third-Party Data Sharing

While our Privacy Policy may mention data sharing or selling to nonaffiliated third parties, please note that this excludes text messaging originator opt-in data and consent. Your SMS opt-in data and consent will not be shared with any nonaffiliated third parties.

Location Tracking and Location-Based Services

If our Privacy Policy mentions location tracking or location-based services, it provides a full description of how that data is collected and for what purpose. By subscribing to our SMS service, you consent to the collection and use of your location data as outlined in our Privacy Policy.

Message Frequency

The frequency of SMS messages sent to you may vary depending on your preferences and our marketing campaigns. We will make an effort to limit the number of messages sent to ensure a reasonable volume.

Message and Data Rates

Message and data rates may apply to our SMS services. Your mobile carrier's standard messaging and data rates may apply to the messages we send and to any messages you send to us. Please consult your mobile carrier's terms and conditions for more information about these rates.

Supported Carriers

Our SMS service is available on most major mobile carriers. However, we cannot guarantee that our services will be compatible with all carriers or devices.

Changes to This SMS Policy

We may update this SMS Policy from time to time. We will notify you of any changes by updating the policy on our website and/or sending a notification through our SMS services. Your continued use of our SMS service after any such updates constitutes your acceptance of the revised policy.

More information:

l u • c i e e may update its privacy policy from time to time in line with customer expectations and legislative changes, and an updated policy will be posted on our website.  

Contact Us:

If you have any questions or concerns about this Policy or our SMS service, please contact us at hello@lu-ciee.com.

"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."